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Privacy policy


What information do we collect?

How we use information we collect

Who has access to the collected data

How we share the information we collect

How we store and secure information we collect

Your right to delete your information

Changes to this privacy policy

Your acceptance of these terms

Contacting us

Optiway (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Optiway. This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Optiway. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

We collect information about you when you provide it to us, when you use Optiway, and when other sources provide it to us, as further described below.

Information you provide to us

We collect information about you when you input it into the Optiway or otherwise provide it directly to us. Account Information: We collect information about you when you register for an account through the Optiway. For example, you provide your email when registering an account. 

Information we collect automatically when you use the Optiway

We collect information about you when you use Optiway, including browsing our websites and taking certain actions within the Service. Your use of the Service: We keep track of certain information about you when you visit and interact with our Service. This information includes the features you use and how you interact with Service. Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Service. This device information includes your connection type and settings when you install, access, update, or use our Service. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access Service. Cookies and Other Tracking Technologies: Service may use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across devices. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. Note that if you do so some parts of Service may not function properly.

Any of the information we collect from you may be used in one of the following ways: - To personalize your experience (your information helps us to better respond to your individual needs) - To improve our services (we continually strive to improve our services offerings based on the information and feedback we receive from you) - To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) - Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services - To market, promote, and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you. - To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business. - To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages.

Only our personnel, the services in charge of control (especially: external auditor) and trusted third-party applications may have access to your personal data. Government agencies may also be recipients of your personal data, exclusively to meet legal obligations, or representatives of the law, ministerial officers and organizations responsible for the collection of debts.

We do not sell, trade, or rent any of the information we collect with others.

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Service. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed. We use data hosting service providers to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe. Sensitive and private data exchange for our Services happen over an SSL secured communication channel and is encrypted and protected with digital signatures. We never store passwords in our database; they are always encrypted and hashed with individual salts. However, as effective as encryption technology is, no security system is impenetrable. Optiway cannot guarantee the security of our database, nor can we guarantee that information you provide won’t be intercepted while being transmitted to the Company over the Internet.

How long we keep information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Account information: We retain your account information until you delete your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Service. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Service, not to specifically analyze personal characteristics about you. Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

At any point you have the right to request that we delete all the information we hold about you. You can do so using the chat widget in the bottom right of any of our pages, and letting us know that you want all data to be deleted.

Optiway has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about Optiway, or this Privacy Policy please contact us at: support@optiway-app.com